If you have questions or concerns regarding our store policies, please Contact us
Order 24-hours a day, 7 days a week on our secure website. Your order will be confirmed immediately via e-mail. Most orders ship the same or next business day. We will always let you know if there is any sort of delay.
Phone Orders (and questions) are always welcome. We are available Tuesday-Thursday noon-8pm, Friday-Saturday noon-6pm Eastern Standard Time. Local callers can reach us at 508-977-0700. Non-Local callers can reach us toll free at 866-977-0700.
Our primary method of shipping is through the USPS. First class and Parcel Post are the
standard methods. Priority Mail is used for expedited shipping, and Express for Overnight/2nd day.
When shipping to a business address, we use UPS or FedEx at our discretion. If you require a specific
type of shipping service, feel free to specify in your order comments. We can use any of the 3 services
**Given the nature of our merchandise (i.e. small, light items), we are often able to ship orders for less than $7.75. Since our goal is not to profit from shipping, we will subtract the excess shipping charge from your total, and charge only the amount relative to your order. Please be assured that there will be no up-charges on shipping - $7.75 is our guaranteed maximum on standard shipping methods unless otherwise stated with the product.**
1. Priority International Flat Rate (6-10 business days) has NO tracking and NO insurance at buyers risk. It is limited to items that will fit in an 8.5" x 11" envelope or a 8.5" x 5" x 1.5" box. We will charge actual shipping costs. Customer's will be notified before
shipping if the cost exceeds the amount shown. Further requirements may be entered into the comments box during checkout.
We are happy to sell and ship items world wide. International customers are welcome to pay with credit card or PayPal. When shipping outside the US, we use the Postal Service. International customers can use the
link at the end of the shopping cart to estimate shipping. The 3 basic methods we use are:
The Bear's Den is not responsible for any taxes or fees levied by the customer's country. International customers are responsible for all import taxes and duties.
Returns & Exchanges
SATISFACTION GUARANTEE: If you are ever unsatisfied with a product purchased from the Bear's Den, for any reason, simply contact us for an Return Authorization (RA) within 10-days of receiving your order, and return the item(s) in “like-new” condition with the original packaging for a full refund, credit, or exchange.
TO MAKE A RETURN:
Please contact us prior to returning an item to receive and RA number. This number and an invoice or note should be included explaining how you'd like us to handle the return. Also be sure to include your name and phone number in case there are any questions. We will gladly issue a refund, credit, or exchange.
We cannot accept returns on items that have been used. Notification of returns should be made within 7 days.
Returns made after 7 days and ANY non-stocked / special order items are subject to a 10-15% restocking fee.
Prior authorization must be given before any return can be made.
Please call 508-977-0700, or e-mail for a
return authorization number. All returns must be made within 30 days of purchase date, and must be in
original packaging. Returns must be accompanied with a return authorization number or they will not be
Please be sure to use UPS, FedEx, or USPS with Delivery confirmation to be sure that the parcel is delivered safely back to us. We cannot be responsible for any lost or misdirected packages.
The Bear's Den collects certain personal information during account registration and order checkout. This information may include name, address, telephone number, and e-mail address. However, The Bear's Den will never share, give away, or sell your personal information.
All personal information collected by The Bear's Den is used only for order fulfillment and internal marketing purposes only.
We use industry standard SSL encryption technology during all exchanges of personal information.