Each Ross USA reel purchased is supported in the following ways:
Full service available on all products dating back to 1973 - our first year in business
Availability of spare spools for all current reels and most discontinued reels
Company phones staffed by real people who have real answers for all your questions
Guaranteed two-day turn-around on all product returned for warranty work or cleaning
24 hour on-line technical support so you get your questions answered on-time, every time
Ross Reels are unconditionally guaranteed against manufacturer's defects in materials and workmanship for as long as the original purchaser owns the reel.
If your reel should need attention, please return it to:
One Ponderosa Court
Montrose, CO 81401
We will promptly attend to your reel and return ship no more than two days after receiving it. We Guarantee It!
If you need to contact us prior to shipping, please call (970) 249-1212
or e-mail us at firstname.lastname@example.org.
Ross is the recipient of more industry "Awards in Excellence" for innovation, dependability and performance than any other fly reel manufacturer in the world.
Supporting Conservation, Education and Community Health
Ross Reels USA is a supporter of conservation organizations like Trout Unlimited, Federation of Fly Fishers, International Game Fish Association and The Congressional Sportsman's Foundation. We demonstrate our strong belief in environmental and community health education by providing support to MANY organizations.