We are delighted that you have chosen a Hardy carbon/glass fibre rod. As an owner of a Hardy carbon/glass fibre rod, you are entitled to take part in the Hardy Product Warranty and Repair Service. To do so, you need to register your rod within 60 days of purchase. If you have not already done so, you may register your product through their website: https://www.hardyfishing.com/Hardy-warranty.html
You will be required to create an account when registering.
ป Register Your Product
You will receive an email confirming your registration.
Once you have registered to take part in the Hardy Product Warranty and Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at our discretion) of damaged, broken or defective sections of your rod in accordance with these terms.
The Hardy Product Warranty and Repair Service is in addition to and does not affect or reduce the owners statutory rights which cover against manufacturing faults and mis-described goods during the statutory period. Please ensure you retain proof of purchase as this will be requested upon making a claim under your statutory rights.
How much does it cost?
Rods manufactured since January 2002 are covered by our Worldwide Extended Warranty. Claims under the Hardy Product Warranty and Repair Service are currently subject to the following charges:
$75 to cover repair/replacement, handling, administration and return postage and packing charge (per claim).
For rods manufactured before 2002, please contact the customer service team to find out the cost of your claim.
A handling and repair/replacement fee will be chargeable for each claim made under the Hardy Product Warranty and Repair Service. For current charges see Warranty Charges in the shaded box or contact your nearest customer service department. Hardy reserves the right to change the handling fee and repair/replacement fee from time to time without notice.
Customers are requested to retain a proof of purchase to aid with the claims process.
Discontinued models: We may at our discretion offer you a comparable rod from the current range, at a discounted price.
How to make a claim
In the event of a claim, the entire rod, or remaining pieces, should be sent to the Hardyฎ Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.
USA Customer Services Department
Hardy Customer Service Dept.
1900 18th Street
Spirit Lake, IA 51360.
Tel: (888) 516-1247
Sending Broken Sections
This applies to only Hardy Bros. rods listed below. For tip sections, you need only send the bottom 10cm (4ins), for middle sections, the bottom and top 10cm (4ins) and for the butt section, supply the top 15cm (6ins). Hardy will match a new replacement to the broken section. When returning broken sections, you must state model, length and line size. Please advise daytime telephone number and daytime delivery address.
Adswier Pike Teaser
Artisan Double Handed
Angel2 Double Handed
Angel Double Handed
Carp Euro J
Deluxe Classic Smugg. Fly
Sovereign X Spin Favourite Fly
Gem Salmon Fly Mkll
Gem Smuggler Mkll
Perfection Stillwater Perfection Spin
S&T Centenary Fly
S&T Centenary Salmon Fly
You are responsible for the shipping cost of the rod or section to the Hardy Customer Service Department.
Goods covered by the Hardy Product Warranty and Repair Service will be repaired or replaced at the discretion of Hardy.
We will try to match, so far as is reasonably possible, a replacement rod section to a broken section. However, there may be color/material and specification variations in the replacement sections against the original.
The Hardy Product Warranty and Repair Service does not cover lost or stolen rod(s) or rod section(s).
The Hardy Product Warranty and Repair Service does not cover any associated or consequential liability due to use of the rod.
Warranty only applied to the original owner.
In the event that you have a valid claim under this service we will repair or replace the rod in accordance with these terms, but we will not be liable to you for any other loss, cost, claim or damage that you may suffer except for those losses which arise as a foreseeable consequence of us breaching these terms.